Viewing 6 posts - 1 through 6 (of 6 total)
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  • #11615 Reply

    Ahmed Mostafa

    Dear PlugPDF team,

    I have a critical issue with PlugPDF after delivering my project, some of the client PDFs didn’t open! even if it’s a single page PDF it takes more than a 5 mintues to open this PDF however it’s small in size around 200KB and other PDFs more than 5 MB in size and have a hundreds of pages opens without any issues.

    Note: this issue occured in all the testing devices that vary in hardware specs.

    File url: http://www.sama.gov.sa/en-US/Indices/WeeklyMoneySupply/Weekly_Money_Supply_29th_Sep_2016.pdf

    and also i got a crashe in
    com.epapyrus.plugpdf.core.annotation.AnnotLink.runLink
    in other cases and i can’t get the scenario!

    #11621 Reply

    Dr. Plug
    Moderator

    Hello Ahmed,

    Thank you for your inquiry.
    We have been able to reproduce this issue on our side.
    We will contact you again shortly to let you know what we have done.

    If you have any future questions, feel free contact to us.

    Best regards,

    Dr.Plug
    PlugPDF support

    #11630 Reply

    Ahmed Mostafa

    Dear Support team,

    Do we have any updates?

    Your fast response is highly appreciated.

    Regards,

    #11632 Reply

    Dr. Plug
    Moderator

    Hello Ahmed,

    Thank you for your patience.
    We will fix it by the end of this week.
    We’ll contact you again shortly to let you know what we have done.

    Best regards,

    Dr.Plug
    PlugPDF support

    #11639 Reply

    Ahmed Mostafa

    Dear PlugPDF team,

    As the week is already passed, is there a ready version or update to download?

    your support is highly appreciated in that critical situation.

    #11647 Reply

    Dr. Plug
    Moderator

    Hello Ahmed,

    Thank you for your patience and cooperation.
    We are pleased to let you know that the issue you reported is already been fixed.
    Please download the newest Plug PDF SDK at the https://plugpdf.com/sdkfile/PlugPDF_Android_temp.zip

    If you require any further assistance, please do not hesitate to contact us.

    Best regards,

    Dr.Plug
    PlugPDF Support

Viewing 6 posts - 1 through 6 (of 6 total)
Reply To: Some PDFs keeps loading more than 5 minute however it's a single page!
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