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  • #11265 Reply

    Andrew

    Hi,
    I purchased PlugPDF at the weekend, I’ve come to update my app with the new license and everytime i compile and run i get the following in my log:
    “Exception Thrown when the product license key does not contain an application ID.”

    When i try to open a PDF file my app crashes, Can you help please?
    I’ve put the new license key number in the delegate, what else do i need to do?

    Thanks,
    Andrew

    #11268 Reply

    Dr. Plug
    Moderator

    Hi, Andrew

    Thank you for the inquiry.
    Actually “Exception Thrown when the product license key does not contain an application ID.” is come out when your pacakage name
    (com.xxx.xxx) mismatches with the package name you enrolled when you bought a PlugPDF SDK.
    So could you check your package name at first?

    Best Regards,
    Dr.Plug

    #11269 Reply

    Andrew

    Hi Dr Plug,
    I bought the Android and iOS pack, When i enrolled it asked for the android package but not the iOS, Unfortunately the developer who wrote my Android app misspelt several things and as such the package name doesn’t quite match the iOS version.
    Is it possible to have 2 IDs for 1 license (they are still the same application – just different platforms.)

    Thanks
    Andrew

    #11272 Reply

    Andrew

    Is there anyway round this?

    Thank you.
    Andrew

    #11273 Reply

    Andrew

    Can you please advise on this.
    I’d like to get it all up and running asap.

    Thank you.
    Andrew

    #11298 Reply

    Dr. Plug
    Moderator

    Hi, Andrew

    Thank you for the inquiry and so sorry for the late answering.
    We’ll handle your question using Contact us.
    So could you send a mail through a Contatc us?
    This is a link of Contact us. https://plugpdf.com/contact/

    Best Regards,
    Dr.Plug

Viewing 6 posts - 1 through 6 (of 6 total)
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