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  • #9622 Reply

    Luiz

    Hi,

    In some Samsung devices (Galaxy S4 and Galaxy Tab A), after doing multiple ink annotations and saving the PDF I’m not able to see some annotations in Adobe Reader app.

    Seems like some of them are invisible. If I select the area where the invisible annotation should be and increase its size, them the annotation shows up. I noticed this bug is happening when I make more than one ink annotation on a page.

    Please check out the video below to see the issue in action:

    http://youtu.be/PIliQZxTJGI

    Note that I was using your demo app (PlugPDFSample) with a trial license to add the ink annotations.

    In Genymotion emulators and other devices this problem is not happening.
    Maybe could be something related to the CPU architecture?

    Thanks!

    #9623 Reply

    Dr. Plug
    Moderator

    Hello Luiz,

    Thank you for your inquiry.

    At this moment we don’t have any problem reported about Galaxy S4 and Galaxy Tab A devices. Could you wait a week for us to prepare that device?

    Sorry for making you wait so long.

    Best Regards,

    Dr. Plug

    • This reply was modified 1 year, 2 months ago by  jordi.
    #9636 Reply

    Dr. Plug
    Moderator

    Hello Luiz,

    Thank you for your patience.

    We tried to reproduce an invisible annotation using a Galaxy S4 device, but we couldn’t reproduce this error, unfortunately.

    Could you try it again by running the newest version of PlugPDF and Adobe Acrobat Reader?

    • This reply was modified 1 year, 2 months ago by  jordi.
    • This reply was modified 1 year, 2 months ago by  jordi.
    • This reply was modified 1 year, 2 months ago by  jordi.
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